1. Product Image Disclaimer
All images displayed on our website and social media platforms are for reference only. Actual flower arrangements may vary slightly in color, flower variety, wrapping, size, and design due to seasonal availability, supplier limitations, and artistic design variations. We guarantee similar style, value, and quality.

2. Substitution Policy
If a specific flower, color, or container is unavailable, PVS Flowers & Gifts reserves the right to substitute with items of equal or greater value while maintaining the overall appearance and theme of the arrangement.

3. Freshness & Quality Guarantee
We use fresh flowers sourced from trusted suppliers. Proper care instructions must be followed after delivery or pickup. We are not responsible for reduced lifespan caused by weather conditions, delayed pickup, improper care, or mishandling.

4. Order Acceptance & Payments
All orders must be paid in full at the time of purchase. Prices are subject to change without notice. Connecticut state sales tax will be applied where applicable.

5. Delivery Policy
Delivery times are estimates and not guaranteed due to traffic, weather, holidays, or unforeseen circumstances. Same‑day delivery availability depends on order time and product availability.

6. Delivery Fees
Free delivery within 10 miles of our store location. Orders beyond 10 miles may incur additional delivery charges based on distance and delivery complexity.

7. Pickup Policy
Pickup orders must be collected during business hours. Customer must bring valid order confirmation.

8. Recipient Responsibility
Customers must provide accurate delivery information. We are not responsible for delays, failed deliveries, or loss due to incorrect addresses, unavailable recipients, or inaccessible locations.

9. Cancellations & Refunds
Same‑day orders, customized products, and holiday orders (including Valentine’s Day and Mother’s Day) are non‑refundable. Refunds or replacements may be considered for quality issues reported within 24 hours of delivery with photo evidence.

10. Weather & Seasonal Availability
Flower availability may vary by season. Extreme weather conditions may impact delivery schedules and flower quality.

11. Limitation of Liability
Our liability shall not exceed the total purchase amount paid by the customer.

12. Intellectual Property
All website content, images, logos, and branding belong to PVS Flowers & Gifts and may not be copied or reused without permission.

13. Privacy Policy
Customer information is used solely for order processing and customer service. We do not sell or share personal information with third parties.

14. Governing Law
These terms shall be governed by the laws of the State of Connecticut.

By placing an order with PVS Flowers & Gifts, you agree to these Terms & Conditions.